1. Service Agreement
Varia Cleaning Services provides residential and light commercial cleaning services based on
the package selected at the time of booking (Signature Clean, Signature Plus Clean, or Premium
Deep Clean).
Services are performed according to the scope of work outlined in the selected cleaning package.
Any additional services outside the selected package must be requested and approved as an add-
on service at the time of booking or prior to the scheduled appointment.

​

2. Access to Property
Clients are responsible for ensuring our cleaning technicians have safe and timely access to the
property at the scheduled service time.
If our team is unable to access the property upon arrival, the appointment may be considered a
late cancellation and may be subject to the cancellation fee outlined in this agreement.

​

3. Cancellation & Rescheduling Policy
To maintain scheduling efficiency for all clients, Varia Cleaning Services requires at least 24
hours notice for cancellations or rescheduling.

• Cancellations made less than 24 hours before the scheduled appointment will incur a 50%
cancellation fee based on the total service price.
• Appointments that cannot be completed due to lack of property access may also be subject to
the same cancellation fee.

​

4. Payment Terms
Payment for services is due upon completion of the scheduled cleaning unless otherwise
arranged in advance.

Varia Cleaning Services reserves the right to require a payment method to be secured at the
time of booking, particularly for recurring services.

​

5. Client Satisfaction & Service Concerns
Client satisfaction is important to us.
If there are any concerns regarding the quality of service, clients must notify Varia Cleaning
Services within 24 hours of the completed service so that we may review and address the
concern promptly.
Concerns reported after 24 hours may not be eligible for corrective action.

​

6. Add-On Services
Additional services such as interior appliance cleaning, interior cabinet cleaning, laundry
assistance, or other specialty services must be requested during the booking process or prior to
the scheduled appointment.
These services may incur additional fees and are not included in standard cleaning packages
unless specifically selected.

​

7. Safety & Working Conditions
For the safety of both clients and staff, clients must ensure that the work environment is
reasonably safe and accessible.
Varia Cleaning Services reserves the right to refuse or discontinue service if conditions are
unsafe, hazardous, or beyond the scope of standard residential cleaning.
Excessive clutter, unsafe environments, or situations that prevent technicians from performing
their duties safely may require the service to be rescheduled.

​

8. Personal Belongings & Fragile Items

While our team exercises care during service, clients are encouraged to secure valuable or fragile
items prior to scheduled cleanings.
Varia Cleaning Services is not responsible for damage to items that are unstable, improperly
secured, or placed in areas where cleaning services are being performed.

​

9. Service Limitations & Exclusions
Varia Cleaning Services provides residential and light commercial cleaning within the scope
of the selected service package.

The following services are not included in standard cleaning services:
• Removal or cleaning of pet waste, litter boxes, or pet accidents
• Cleaning of areas contaminated with biohazards, bodily fluids, or hazardous materials
• Heavy lifting or moving of large furniture or items that may pose a safety risk to technicians
If our team encounters conditions that fall outside the scope of standard residential cleaning, the
service may be paused or rescheduled until the issue is addressed.

​

10. Pets & Safety
For the safety of both pets and cleaning technicians, clients are responsible for securing pets
during scheduled cleaning appointments.
Varia Cleaning Services is not responsible for pets that escape or interfere with the cleaning
process if they are not properly secured.

If pets present a safety concern or prevent the completion of service, our team reserves the right
to pause or discontinue the cleaning until the environment is safe.

​

11. Damage or Breakage Reporting

Varia Cleaning Services takes care to perform all services responsibly and professionally.

In the unlikely event of accidental damage during service, clients must notify Varia Cleaning
Services within 24 hours of the completed cleaning appointment so the matter can be
reviewed and addressed.
Damage claims reported after 24 hours may not be eligible for review or resolution.

​

12. Agreement to Terms
By scheduling or receiving services from Varia Cleaning Services, the client acknowledges
and agrees to these Terms of Service.